Terms and Conditions
Effective Date: March 1, 2025
Welcome to Wódr Spa (“Wódr,” “we,” “our,” or “us”). At Wódr, we are committed to providing a rejuvenating spa experience. These Terms of Service (“Terms”) govern your use of our website (www.wodrspa.ca) online booking system, and spa services. By accessing our website or booking a session, you agree to these Terms. If you do not agree, please do not use our services.
Booking & Payment
All spa sessions must be booked in advance through our online system. Guests must be at least 19 years old to book a session. Full payment is required at the time of booking to confirm your appointment. If you need to cancel or reschedule, cancellations made more than 48 hours before the scheduled session will receive a full refund. Cancellations within 48 hours or missed sessions will be charged in full. To modify a booking, please log in to your account on our website.
To ensure a seamless experience, guests should arrive no more than 10 minutes before their scheduled session. Early arrivals may be asked to wait, and sessions cannot be extended for late arrivals. If a guest arrives more than 15 minutes late, the session may be forfeited without a refund. Gift cards purchased for Wódr Spa are non-refundable and cannot be redeemed for cash. Promotions and discounts may not be combined unless stated otherwise.
Your Spa Experience
Wódr’s thermal spa experience is designed to promote relaxation and well-being through hot and cold hydrotherapy. Each private spa pod is equipped with a hot tub, cold plunge, rain shower, and relaxation area, along with herbal tea and electrolytes.
If you have any medical conditions, including pregnancy, heart disease, or high blood pressure, please consult your doctor before booking. Guests assume full responsibility for their well-being while using the spa.
To maintain a serene environment, we ask all guests to keep noise to a minimum and respect the privacy of others. Any inappropriate behavior or violation of spa policies may result in immediate removal without a refund.
What to Bring & What’s Provided
For guest comfort, Wódr provides robes, towels, and personal care products. Guests should bring a bathing suit, a reusable water bottle, and any small personal relaxation items such as a book or journal. Outside hygiene products, including soaps, shampoos, conditioners, and body wash, are not permitted. Food and alcohol are also prohibited. Wódr is not responsible for lost, stolen, or damaged personal belongings.
Health, Safety & Liability
Hot and cold therapy has inherent risks, including but not limited to burns, slips, dizziness, and loss of consciousness. By using our facilities, you acknowledge and accept these risks. Wódr Spa, its owners, employees, and affiliates are not responsible for any injuries, medical conditions, or damages that may arise from your visit.
Our spa pods are thoroughly cleaned and sanitized between each session. Hot tubs and cold plunges are drained and refilled with fresh, filtered water after every guest. We do not use chlorine; instead, our water quality is maintained through natural filtration methods to ensure a safe and refreshing experience.
Wódr operates year-round and remains open during light rain or cooler temperatures. In the event of extreme weather conditions, sessions may be rescheduled for safety reasons.
Force Majeure
Wódr is not liable for cancellations or service disruptions due to circumstances beyond our control, including but not limited to extreme weather, natural disasters, power failures, or government regulations.
Privacy & Data Protection
Your personal information is collected and stored securely in accordance with our Privacy Policy. We do not share your data with third parties without your consent. For more details, please review our Privacy Policy on our website.
Changes to These Terms
Wódr reserves the right to update these Terms of Service at any time. Any changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.
Contact Us
If you have any questions or concerns, please reach out to us:
refresh@wodrspa.ca
4800 Cedarbrook Rd, Chilliwack BC, V2R 6G7